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Some Restaurants Don’t Provide Real Photos of Their Stores on Online Takeaway Platform?! Shenzhen: to Check and Rectify It Strictly

Source: Longgang Convergence Media GroupUpdated:2023-08-23

Recently, a part-time takeaway delivery worker in Bao’an District of Shenzhen complained on a public suggestion-collection platform that some restaurants on online takeaway service platforms as Meituan, Ele.me, do not provide the photos that could reflect their stores’ sanitary condition as real.

In Shenzhen, some restaurants online, some of which even have no tables and seats for eating in, are really dirty and disorderly, and have worrying sanitary conditions. But, they do not provide the photos about their stores, as they open online takeaway business on Meituan and Eleme. This may confuse consumers, and consumers may purchase unhygienic takeaways online. “Meituan and Ele.me, as online takeaway service platforms, should take their responsibilities and conduct supervision on the registered restaurants”, the part-time takeaway delivery worker said.

On August 21, Shenzhen’s related authority responded to the complain, expressing that it would require Meituan and Ele.me to check the registered online restaurants and supervise the rectification as online restaurants do not provide the photos as real. And, the related authority would also investigate and dispose the restaurants having no qualified online business certificate or licence, or breaking the regulations stipulated on the business certificate or licence.

“We would periodically urge Meituan, Ele.me and other online takeaway service platforms to check their registered restaurants and find whether the restaurants have publicized the related business certificate and the real photos of their stores, or whether the restaurants break the stipulation on the business licence and certificate. As any problem aforementioned found, the restaurants involved should be banned from the online takeaway service platforms.” 

What’s more, Shenzhen would launch “digital kitchen” measure, guiding restaurants to provide on online ordering platforms the video about their kitchens and cooking, to ensure that consumers could know the kitchen condition where their food is made and could get safe and satisfactory consumption experience.

Reference: people.cn 

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