On October 31, a conference on showcasing “application scenarios created for enterprises” and introducing second batch of AI-large-model-empowered governmental modules, was held by Longgang District Political Affairs Statistics Bureau in Longgang District Smart Center, during which another 6 modules were released, with the total number hitting 12, which implied the large-scale application of AI large models.
7.Digital Government Officer
Introduction: Longgang District Political Affairs Statistics Bureau, in cooperation with Huawei Cloud and Longgang District Media Convergence Group, makes use of advanced AI technologies and creates a digital government officer, which not only could look, say, move and express like a natural person, but also offer professional, precise and warm-hearted services in relation to policy interpretation, business processing, publicity, reception and many other aspects. Being accessed to large language models, the digital government officer could understand complex languages and interact with users in fluent languages. Then together with technological improvement and upgrading, the digital government officer would experience functional improvement and upgrading, so as to meet the ever-changing demands and bring users a more convenient and more intelligent customer experience.
8.“Chatting and Helping” Assistant
Introduction: Empowered by Longgang District Smart Office System and large language models, it could chat with users, quickly grasp users’ demands and initiate the procedures to meet the demands. For example, while chatting with users, it could help to book a conference room, initiate leave-request procedures and handle other affairs for the users. Its high speed in information collecting and rules matching, could effectively reduce the time consumption and improve the working efficiency, starting a new and more efficient way of processing governmental affairs.
9.One-Sentence-Commanded Footage Searcher
Introduction: Relying on large video models and multi-model large models, it could help to find footage even under one-sentence command. Users command by telling they want the footage on which place or from which camera, (like “I need the footage of Shenzhen Universiade Center and the adjacent area” “I want the footage from the camera at a certain road in Longcheng Sub-district), then it could grasp the command quickly and search the qualified footage and present it to the users. Thus in such a way, it helps to improve the footage-search efficiency and give users a better experience.
10.Civic Analyst
Introduction: Through making use of advanced algorithms and models, it could analyse in depth citizens’ requests, judge whether the requests are about hot topics and whether the requests are on “subtle but influential” issues, identify the emotional dispositions hidden behind the requests, and detect the potential risks timely, so that the related authorities could take advance measures to prevent the risks. It is useful for responding to citizens’ requests quickly and improving the related services.
11.Government Website Q&A Helper
Introduction: Relying on large language models and the proprietary models, it could grasp and analyse users’ demands in depth, then accordingly push political documents for the users, share potentially-needed general knowledge, relevant policies, details on similar cases and other kinds of supplementary information, as well as giving guidance on downloading the needed forms and sheets. While chatting with users, it offers users assistance in form filling, affair handling.
The proprietary models applied are lightweight, professional and share a strong capacity for further improvement, so that they are precise in grasping the general knowledge and skilled in handling governmental affairs, in its way to be smarter.
12.Digital-Person Terminal
Introduction: The smart terminal, empowered by advanced large AI models and digital-person interaction technologies of HUAWEI, could offer citizens a wide range of advisory and guiding services by means of face-to-face voice interaction, at the sub-district government service centers of Longgang District. Besides, the terminal also has 6 functional modules including “Procedure Guide” “Open Government” “Convenient Service” “Smart Assistance”, for users’ self-service enquiry. It is practical in meeting citizens’ increasing demands for governmental services.
